Return and exchange of goods

We carefully select all of our products so that all owners and their four-legged friends receive high-quality, safe products that bring the most joy.

However, we understand that there may be cases when you want to return or exchange a purchased item due to its defect. We provide a warranty of at least 2 years (and often longer!) for all our products. If you purchased an item in our store and are not satisfied with its quality, you have the right to return it and get your money back, or exchange it for another item that suits you.

You can notify us of any defects in the purchased product that occurred due to manufacturing or other defects at the time of purchase and use the warranty within 2 years from the date of purchase, and some manufacturers' products (e.g. Ruffwear) even have a lifetime warranty .

Of course, we will not be able to apply the warranty if your four-legged friend destroys the product (we know a few naughty ones who like to do that). We also expect you to take care of the purchased goods, because they like maintenance. We will not be able to apply the warranty in the following cases: normal wear and tear, improper use, external factors and mechanical damage, failure to follow the instructions for use or use for purposes other than intended (e.g. a jacket intended for a four-legged friend cannot usually be worn by two-legged owners).

We or our manufacturers may need to conduct an examination to determine whether the defect arose due to the manufacturer's fault or later after the purchase of the product. In such a case, we may ask you to send the product back to us and we will cover all costs if the product is subject to warranty repair or replacement.

Although we value our products the best, we know that sometimes you may simply not like or find the product you purchased unsuitable. If this happens, don't worry! You can return an unsuitable and unused product, in its original and undamaged packaging, to us within 14 days of its purchase. We will gladly accept it back and offer to exchange it for another product or refund the price you paid. What's more, you won't have to worry about shipping, leave it to us and our pocket. We also know that in order to properly get to know and evaluate some of our products, you may need to remove them from the packaging, so to ensure that the packaging remains intact, we advise you not to let your four-legged friend open it!

If you apply for a return, exchange, or warranty, please remember to remind us when you purchased the item and provide your details. You can always contact us by e-mail. info@urbantails.lt .

We and our pets always follow the laws of the Republic of Lithuania. In addition to all the rights mentioned here, you certainly have all other rights provided for by law!

Finally, we would like to mention that we always want to take care of all our customers and their four-legged friends, so even if you do not intend to exchange the goods or use the warranty, you can always write us a review or raise a question of interest on our social networks or by e-mail. info@urbantails.lt .